How to Reply to a Complaint Letter The Tactful Way

April 11, 2013

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In my previous blog post, I shared with you crucial pointers on how you can write a letter of complaint that is more likely to have your problem solved.

On the other side of the fence, it is also just as important to write a tactful reply to restore customer confidence and goodwill.

If you are a customer service officer or manager, here are 2 handy templates you could use to thank your customers for writing in and to reassure them of your sincerity to rectify the situation.

Sample Response to a Complaint Letter 1- Download Now!

Sample Response to a Complaint Letter 2 – Download Now!


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How to Write a Letter of Complaint for Poor Service

April 10, 2013

How to write a letter of complaint for poor service

No matter how good our intentions and efforts, there will be occasions when it is necessary to make a complaint.

One of the most common complaints involve reporting about poor customer service. Naturally, when you have a genuine complaint you will feel upset and tend to use offensive language in your letter. But I strongly urge you to show restraint in your letter, otherwise it would create ill-feeling and cause the other party to be unwilling to help you.

You will gain nothing by being insulting. In fact, you are much more likely to get what you want by being courteous and respectful.

Here’s a sample of a letter of complaint written in a respectful tone and gives clear indication of the reason for dissatisfaction. It also provides all the details for the other party to investigate the matter.

Complaint Letter Template – Download Now!


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QuickStart Copywriting Checklist (Free PDF Download)

March 30, 2012

A Copywriting Checklist I Know You’ll Love (Yes, it’s Free!)

I value all my readers and I love to reward them with gifts in appreciation for their support towards my blog.

The gift I’m giving away is a Copywriting Checklist that I know you’ll appreciate (I spent several sleepless nights and invested plenty of tender loving care developing it).

As you know, there are so many important details to consider when writing a sales page or a marketing email. Sometimes, we tend to forget something as we rush to meet deadlines and do our best to get the job done properly at the same time.

Has that ever happened to you?

That’s why I love checklists. They keep me from forgetting to include all the important details in my sales copy and I’m sure you won’t
forget them too!

Just click the image below to download your copywriting checklist (yes, it’s free!). It’s in a PDF format that you can print and use right away. Stick it on your office wall if you’d like!

Download your free copywriting checklist here!

Meanwhile, here’s a quick note that I might be raising the price of my ebook as the weeks go by. Many of my readers have emailed me to ask how I am still able to keep my blog business viable since I’m offering my ebook at such a low price. They feel that I should make it available at a higher price since the value they’re getting out of my contents are worth so much more than the amount they invest.

I’m still considering their feedback, but as it stands now, it’s still available at just $9.97 🙂

Go ahead and get your copy here.


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How to Write Effective Memos for Your Workplace and Business

April 12, 2010

I have received a few requests from my readers on how to write memos – which are essentially written messages from one person to another (or several people) in the same office or business organization.

Responding to your requests, here is a useful template to help you write effective office or business memos.  There is also a link at the bottom of this post to download a sample to help you create your own personalized memo! The names you see in the document have been kept fictitious for privacy reasons while the contents are actual samples from a memo I’ve written for my company.

MEMORANDUM
To   [Insert recipient’s name], [Insert recipient’s designation]
From [Insert sender’s name], [Insert sender’s designation]
Date [Insert date of issue]

[Insert Subject Heading]

1 [Insert Sub-Heading]
  [Insert body copy here]

2 [Insert Sub-Heading]
  [Insert body copy here]

3 [Insert Sub-Heading]
  [Insert body copy here]

[Insert complimentary close - Optional]

[Insert sender's signature]

[Insert “Copy”, if appropriate – E.g. Copy  Sales Department]

Get started quickly with writing your very own office or business memo! Click here to download a 2-page sample.


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